How Leading Change Consultants transformed how the world’s largest hotel company delivers its brands
At IHG we want our hotel brands to be first choice for guests - and we wanted to make it easier for our people to know what to do to deliver a great brand experience, every time. We wanted to improve our brand standards to make it really simple and easy for everyone to follow them.
How Andy helped us
Andy led a global team to refresh our brand standards, make them easier to understand and manage, and make them easy to access through a new online system.
It required significant changes across our complex organisation, and Andy’s determination, energy and relationship-building skills meant he could work with individuals at all levels to make this project a huge success.
Some feedback from the business
I’ve spoken to many of our hotel Owners and General Managers who have been blown away by the work Andy and his team did. I highly recommend them to deliver change in your organisation.
Angela Brav, CEO IHG Europe